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I ordered on Aug 06, 2018, didn't receive entire order, asked you to pick up your partial delivery and give me refund, you said you would refund the amount plus give me a $50 credit. I have not received my refund. My hold time is 80 minutes to receive automated call...
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#1386323
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Manager of store very rude using the *** word repeatedly when a price was questioned due to advertisement and ring up difference. Store on 390 and jenks panama city florida. Stated she was tired of dealing with people like you. I felt like she was referring to my race....
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#1385566
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Tom Thumb - Rude customer service person

Went for the first time to buy lottery ticket in store and this lady named Vonda who works at the customer service was so rude. I simply asked her one question “how to fill out the form” her reply in a rudely toned voice was “i dont, i haven’t done it myself maybe you need to read the instructions”. I k ow how to read but ahe could have atleast say it in a nicely toned voice.
1.0
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Customer service
#1384957
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I live very close to the tom thumb on 5809 east lovers lane in dallas for the past 25 years and love the store and the management i go there atleast twice a day But the last 3 visits i notice a new female manager she she follows me around the store and when i come to...
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4.6
I didn't like
  • Management needs improvement
#1381726
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You are certainly losing a lot of business when your webpages are forever not working. If you want to continue having my business, quickly correct the problem. I'm off to Kroger......which is definitely not good for you....since in the area that I shop, Kroger is your...
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#1379998
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Saturday pm shopper 6:45 - 8:45. Only one checker working the registers. There were 25 shoppers in front of me waiting to be checked out and I didn't count those behind me. People started bailing out of line leaving carts behind. Who will put the food in the carts away...
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#1375195
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Tom Thumb - Awful

Get some actual cashiers and get rid of those darn self check out that doesnt work.
#1372983
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I used to purchase groceries shop at Tom Thumb in Trophy Club, Texas. I have stopped shopping there because a significant portion of the food there has either expired or very close to expiring. This is NOT a one time event and continues to be an on going issue. Before...
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1.6
Trophy Club, Texas
I didn't like
  • Management needs improvement
#1370963
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I’ve been shopping at your store at Mockingbird and Abrams for more than 20 years and I’m just letting you know because I’ve liked it for so long and now I won’t even shop there anymore the store is one of the most unfriendly I’ve ever been to now you have product on...
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4.0
#1366873
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Tom Thumb - Refused my way of payment for no reason

I came to tom thumb on mobile hwy 4805 moblie hwy this is the third time i have come to this tom thumb and been treated like i wasnt ***
1.0
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#1360644
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