Myra Bkr

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Verified Reviewer
| map-marker Flower Mound, Texas

I can't use they pick up service any longer because it doesn't let me pay

I like the way the TT system is supposed to work, better than Kroger's but their website will not let me pay. The kids working there have been great. I've had to stop using TT and go to Kroger.
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Zorah Pwo

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Verified Reviewer
| map-marker Dallas, Texas

Bad delivery service. VIP coustomer service number reps are nice, but limited to what they can do to help improve direct service to the coustomer. I'll be ending my fresh pass by early am. Service is

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Groceries not delivered to my address. No follow-up. Sad service . Weak support or limited support staff. No follow-up up with leadership. Service is not a closed loop. That ends well for your coustomer. Veri disappointed with Tom Thumb for weak Service.
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User's recommendation: Don't add to your bill by paying for a service you don't get. And then adding a tip.

Anonymous
map-marker Plano, Texas

Grocery delivery went to wrong address and despite calls to the local store and corporate; no groceries and no refund to purchase items elsewhere. Corporate manager refused to speak to me.

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Corporate promised redelivery today between 8-10 am. After no delivery; I called back and was told it would be another 30 minutes. After an hour I called back and was told the order hadnt even been pulled again. The corporate manager refused to speak to me. I have no confidence that I will get a call back nor my groceries or refund!!
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User's recommendation: Beware of the grocery delivery process. Tom Thumb doesn’t seem to care about rectifying the problem. Im appalled at the lack of management involvement and the

Linda C Pxg

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Verified Reviewer

Tom Thumb is not what it used to be, Nobody answered my calls in our local store!!!!!

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Because NOBODY answered the phone in our local store after 8 attempts and several rings each time I contacted you!!!
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Preferred solution: Something done with how your employees treat customers and answer phone calls when you have a problem!!!!!

User's recommendation: Go elsewhere

1 comment
Linda C Pxg

Never received a call to follow up complaint!!!! We shop Cefco when we can.

Chris S Ebo

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Verified Reviewer
| map-marker Flower Mound, Texas

Customer Service at Tom Thumb

No response from Tom Thumb Corporate America communicates that they are sensitive to customers' comments or concerns. At the end of the day, the locations where the issues take place, typically do not make the effort to reach out to the consumer. Here is an example of that.
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Anonymous

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Wylie, Texas

Very disappointed

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Tom Thumb - Very disappointed
The sales labels are so mis-leading. Unless you are reading all the fine print they get you everyone. Why would I want to buy 2 small bags of lays for $8.98 when I could have bought the family size for $5.69. You only get the discount if you buy 3 or more which is crap!! Same with soda. This place is a joke and I won't be back!watch
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User's recommendation: Beware of misleading prices

Anonymous
map-marker Cottondale, Florida

Compaint Store Clerk

On June 13,2022 I Henry Spires entered Tom-Thumb #45 Cottondale, FL.around 8:15am to use the ATM Machine.I asked the clerk for change since she had her drawer already open after she had just finished waiting on a customer she replied I had to buy something. I responded by saying why I couldn't get change the drawer was already open.

She disrespected me by talking really loud. Another clerk was with her and said that she didn't have to give me any change if she didn't want to. I am a Senior Citizen plus a Veteran and I don't feel I should be treated Anyway! The Store Clerk name is Vanessa.

I came back that afternoon around 6:pm another young lady named Jennifer was on duty and I asked her for the Manager number and she asked me what was the problem. I told her and she asked me if I wanted her to call the manager I said please. She called someone but didn't pass the phone to me. She spoke to whoever was on the phone.

The person on the other end told her that she was the manager that was on duty that morning.

She lied. If she had of been a manager why would she tell me to call the manager and tell them the reason why she didn't give me any change because I didn't buy anything.

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User's recommendation: Not to buy anything while she is working there because she is very rude.

Anonymous
map-marker Dallas, Texas

Tom Thumb is price gouging ... only cares about profit.

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PRICE GOUGING to obtain maximum profits. Anywhere they can they mark up prices. Also sell expired products.
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User's recommendation: Stay away!

Anonymous
map-marker North Richland Hills, Texas

Donations

You should NOT have to push a RED button NOT to make a donation. You should only have to push a button IF you WANT to MAKE a DONATION ! To me this is a SCAM.
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User's recommendation: MAKE SURE YOU PRESS THAT RED BUTTON . IF YOU DON'T YOU WILL BE CHARGED A DONATION !

Vola Lyf
map-marker Dallas, Texas

Compliment

This is really really messed up. All I wished to do was to highly compliment a staff member. I would think this system wouldn't make that so difficult to do. A missed opportunity. Especially for those of us who wanted only to do a good thing. Not to mention the employee who earned a compliment.
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Danell Xtp
map-marker Mckinney, Texas

Ordering online and not accepting my card

Agent couldnt get their computer to work correctly and told me to hang up and call back and get another agent.
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Edward F Yka
map-marker Pensacola, Florida

File s complaint

I have been shopping in the Tom Thumb on Michigan Avenue for about 18 years now and everybody has always been so nice in there and now they've got some new want to be manager who is ruling Society an acting like a freak he ruins my day every time I'm in there and this morning he got in my face to ask me how I was doing knowing he don't give a flying *** about how I'm doing if he keeps it up I'm probably going to town both of his eyeball shut so somebody with Tom Thumb needs to put a stop to this new manager on 2600 West Michigan Avenue before I do
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Pros:
  • Shopped tom thumbs for decades
Cons:
  • Management
  • Bad customer service and no respect

Preferred solution: Get rid of the new manager on 2600 West Michigan Avenue before you lose all of your customers he does not know how to have customer relations

User's recommendation: Stay away from the new manager on 2600 West Michigan Avenue he takes his job way too serious and probably doesn't make $20,000 a freaking year he is a joke

Dolores K Fqe
map-marker Dallas, Texas

Inform management of pros/cons at Hampton store in Dallas

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Moved from Plano to south Dallas this year - the Tom Thumb store in Plano cleaner, produce fresher, meat better quality and specialty selections wider. That being said, the employees at the Dallas store are super friendly and courteous. Not sure why the quality of food is less, certainly not reflected in prices - not cheaper in Dallas.
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Pros:
  • Excellent customer service
Cons:
  • Often out of item

User's recommendation: If you live in Bishop Arts the TT store is cleaner then Kroger's in this area

Andre R Ach

Management

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Original review Sep 15, 2021
I was waiting on getting my license renewal at the service desk. I young man walk up and began speaking to the associate who was helping me. The issue was the printer was not working so she had to ask for management for help. The manager works up with an unpleasant look and ask the young guy was he on the clock. He answered no. Then she began to yell at home for being in there. I tried to intervene but I got the same treatment. I have learned that management at this location needs a total overhaul regarding customer service and how you treat your employees. I'm in manager and there's a way this should have been handle. Not on the floor in the open.
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Preferred solution: Get rid of management TEAM

Anonymous
map-marker Orlando, Florida

Good vibes!

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We stopped at the Tom Thumb off I-10 near Milton.FL(exit 22) and found it to be very clean. Plenty of soap, towels and toilet paper! Had a good supply of fresh fruit and cold drinks. Will stop again!!
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User's recommendation: Yes.

Belen Xzp
map-marker Apopka, Florida

He is very unprofessional and you will loose customers because of his acts !!!! I will let my family and others know of this disrespect

I'am not to long left and I there before 1am and Demetrius brown refuse to sell me beer he has a on going thing about me he doesn't like me I guess because my brother use him for yes I feel as he should not take that on me he needs to be fired
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About

Related Companies

Cerberus Capital Management, Albertsons, Vons, Jewel Osco, Shaws

Summary

Tom Thumb is one of the most well-known food and drug retailers in North America. The company was founded in 1948 by J.R. Bost and Bob Cullum. At first the company started as a small grocery store, and later developed into a huge corporation. In 1997 Tom Thumb made first steps in online trading. Today, companys products are available both in usual stores and online. Tom Thumb offers a wide range of products: vegetables, cereals, drinks, meat, fish and many more. The company also provides various discounts and saving programs. Besides the list of products, company's website presents a wide range of healthy living tips and healthy food recipes.

Tom Thumb reviews and complaints

Tom Thumb is ranked 92 out of 533 in Supermarkets and Malls category

Area Served

USA

Payment Methods

MasterCard

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