Tom Thumb
Reviews and Complaints
Ms pope
Poor everything
Bathroom - Fort Worth/Hulen location
Rude Employee
This store is located in Lebanon and 423 . This is the second time I have experienced employees rude behavior.
Don’t understand how they get hired! I needed help on self check service but employee name Patctricia was very rude and literally refused to help me. I asked for her name, when she did not reply and turned back after she hard me asking , she said it’s written in here . Pointed her shirt!
I winder how this company can recruit theses kind of idiots.
Has no training how to treat customers. I placed a complaint to the store manager. Hope he can take care of her. He said “ mostly I hear compliments about her”!
Well , too bad today you hard me right. She is very rude uneducated trash .
Treated like a criminal
Racial Profiling
I am an educated black female that's been married 34 years, and I've shopped at Tom Thumb for the same amount of years. I went to the store to pick up a few things for my son's birthday.
I selected 2 gift cards and a few food items. I noticed that when I was checking out, the manager came over to to register and spoke to me while eyeing my purchases. Once the cashier rung up one card for $50 , and the other card for $75, he then proceeded to walk away. Pretty slick, but I'm not stupid, just tired.
This has also happened with another Tom Thumb where the security guard started talking to me about shop lifters. I have never shop lifted in my life. I work on a 40 plus hour a week job. I have put two boys through college and they both graduated.
What is going on with your stores? I've spent thousands in your stores only to be treated like a thief.
You guys need to try something else other than profiling people. Invest in a surveillance system where you won't end up insulting the customers or making them uncomfortable.
Terrible
Preferred solution: Let the company propose a solution
Tom Thumb is nothing but a bunch of thieves.
Rude manager!
Management Sucks
Preferred solution: Let the company propose a solution
SELLING FATTY BEEF AS GROUND SIRLOIN
i HAVE PURCHASED THIS ITEM BEFORE AND USUALLY GREAT. THIS TIME MEAT WAS SWITCHED FROM LESSOR QUALITY BEEF AND SOLD AS SIRLOIN.
MY PAN WAS FULL OF FAT!! GROSS!! COULDN'T EAT IT.
I TOOL PHOTOS IF ANYONE NEEDS TO SEE TO BELIEVE. REALLY ICKY.
I AM SO DISAPPOINTED. AND NOW DON'T TRUST THE MEAT FROM TOM THUMB. WILL GO ELSEWHERE NOW.
EXPIRATION DATE WAS HAND WRITTEN ON LABEL. THIS IS NOT A TOM THUMB BEEF AND IS CLEARLY MARKED GROUND SIRLOIN. IT CAME IN 2 LARGE PATTIES. I WOULD AVOID PURCHASING THIS AT ANY TOMTHUMB STORE. NOT SURE WHAT ELSE I NEED TO SAY. I DO FEEL SICK AT EATING HALF OF A PATTY. IT WAS NOT SPOILED JUST QUALITY OF MEAT WAS NOT THE TRUTH.
Preferred solution: Full refund
Outdated food and Bugs
Meadow Central Location - Dallas Texas This is a terrible store for so many reasons This is just another problem - - - Bought Nellies Key Lime Juice 2-7-18. Made entire pie, then with bad taste.
Date on bottle was 7-20-17 !! 6-MONTHS OUT OF DATE. Got entire cost of products for pie refunded. Another unnecessary cost to the store.
Around 1-8-18 saw a roach roaming inside the baked goods case. Took picture, sent to Kathy Fields to send to dist mgr.
and get this taken care of. ***See attached picture of roach in baked goods*** Also always see ice cream freezers which are overrun with ice on inside and on ice cream.
- Too many consistent problems to like this store
- Untidey shelves
- Out of cereal
- Consistent problems in freezer cases
Preferred solution: Full refund
Ridiculous
Fried chicken
After hearing a popular radio talk show host touting Tom Thumb' fried chicken being the best , including any restaurant in DFW metroplex, we made a quick trip to get some for lunch. It was better than ANY we had bought in years.
We enjoyed this wonderful treat about every two weeks for a couple of years. Something changed. We asked the salesperson had they changed the recipe, the oil, the seasonings or the coating. His reply was no.
We tried it 3 more times off and on but have given up on hoping somehow that special fried chicken would make it back.
What happened? timeline for us was 2013 -15 (very good)After that????????
New pharmacy staff - I will no longer shop Tom Thumb
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Tom Thumb chicken was the best but the last two times I bought it the Fried chicken was dry and hard. Almost choked me to death. They better check their cook.