To whom it may concern, I wish to give " flowers " to your Tom Thumb store located on South Hampton Road at Twelfth Street, Dallas, Texas 75208. Last year i had surgery to repair a broken ankle. I had a cast and the use of crutches for about five months. Then wearing a...Read more
- Coustmer service
- Customer service linda
I have never been so outraged... I made a mistake by going into this store, and will never give this business a cent of my money.. I will run out of gas and walk before giving this business a cent... When I should have been being served, a back person behind me ( a...Read more
I didn't like
- Horrible way i was treated
I went into Tom Thumb for a handful of items. I got to the register and had to wait while the cashiers were changing...my items went through fine...The receipt jammed when trying to print...Cashier had to go find someone to help try to print. The more senior person...Read more
Tom Thumb - Gripe
Shopped TT last 50 years. Taking favored products out. Particularly, Allens Kentucky Wonder green beans, Peter Pan peanut butter, & Plum jam. Made specific requests to management at Carrollton, Tx store but to no avail. Seriously, I can shop more competitively at local stores but TT is dedicating EVERY PRODUCT to store brand. PLEASE RECONSIDER BEFORE YOU LOSE ME! Thank you
Tom Thumb - Delivery never showed up
I had an order of $126 placed and scheduled for delivery on 11/25/17..the driver never showed up and never called but the money from my order was taken from my account. The customer service line is no help as no one ever answers..either thier email or phone number.
Tom Thumb - Not happy
Store #129. I just spent $40. N then tried to buy a pack of my cigs they just got delivery in. Clerk said i had to wait till he checked them in. I said ok can't u go down the list to my brand n check in. I got tired of waiting. This is B.S. counting lottery n all i spend probably $500. A week in that location. I won't anymore. Murphy's USA 1.5 mile up the street.
Tom Thumb - Customer Care Review from Cantonment, Florida
ALL Cantonment, Florida Tom Thumbs Are all f****** racist. The employees slide you your cards or cash after you hand it to them they also refuse to greet black customers who enter or leave the store. I will never spend a dime there again.
I ordered a salad and the lady in deli that was making my salad did not put anything over the cutting board before cutting the ham to go on the salad.When I questioned her about it and told her I didn't want that meat.She was very rude to me and said its just ham and...Read more
I made an order for my retired, disabled veteran mother to try out the grocery delivery service. We scheduled the order to be delivered between 6-10. They never showed up as my mother stayed up to wait for them. When we called them the next day they indicated that the...Read more
I rode up to a Tom Thumb on Pace and Navy Blvd. on my bicycle with a backpack containing camera equipment. upon entering the store i was told I had to leave my property at the counter. I asked the attendant if he made women leave their purses there and he looked at me...Read more
I didn't like
- Being discriminated against due to a clothing accessory
I went into the Tom Thumb right here in Defuniak Springs off of 331 and 90 they were really busy as they usually are I've never really had any issues with them I went in told the lady I had to separate transaction because one was on food stamps she did my first...Read more
I have been a customer at Tom Thumb in Duncanville TX for many years. In recent years, I have become increasingly unhappy but have continued to go there occasionally, even though the prices are quite a bit higher than other stores in the area and the aisles are narrow...Read more
I'm not happy with your new "Just For U" reward specials that are restricted to only people with "smart" or "texting" phones. What about all the mostly older people who do not have that kind of phone. Tom Thumb is a very good store and I don't think they should do this...Read more
I have visited the customer service desk multiple times and usually receive great service from the attendants. However, one supervisor/manager of the Customer Service desk is abundantly rude, disrespectful and should not be working in customer service. Her name is...Read more
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