Tom Thumb
Tom Thumb Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Tom Thumb has 2.5 star rating based on 170 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Convenient location, Convienant, No long lines.
Cons: Customer service, Management needs improvement, Bad management and poor customer service.Recent recommendations regarding this business are as follows: "Don't add to your bill by paying for a service you don't get. And then adding a tip.", "Beware of the grocery delivery process. Tom Thumb doesn’t seem to care about rectifying the problem. Im appalled at the lack of management involvement and the", "Go elsewhere", "Beware of misleading prices", "Not to buy anything while she is working there because she is very rude.".
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Tom Thumb has 2.5 star rating based on 170 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Convenient location, Convienant, No long lines.
Cons: Customer service, Management needs improvement, Bad management and poor customer service.Recent recommendations regarding this business are as follows: "Don't add to your bill by paying for a service you don't get. And then adding a tip.", "Beware of the grocery delivery process. Tom Thumb doesn’t seem to care about rectifying the problem. Im appalled at the lack of management involvement and the", "Go elsewhere", "Beware of misleading prices", "Not to buy anything while she is working there because she is very rude.".
Most users want Tom Thumb to offer a solution to their issues.
Review authors value the most Location and Layout of Store. Consumers are not pleased with Customer service and Discounts and Special Offers. The price level of this organization is high according to consumer reviews.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Flower Mound, TexasI can't use they pick up service any longer because it doesn't let me pay
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Dallas, TexasBad delivery service. VIP coustomer service number reps are nice, but limited to what they can do to help improve direct service to the coustomer. I'll be ending my fresh pass by early am. Service is
User's recommendation: Don't add to your bill by paying for a service you don't get. And then adding a tip.
Grocery delivery went to wrong address and despite calls to the local store and corporate; no groceries and no refund to purchase items elsewhere. Corporate manager refused to speak to me.
User's recommendation: Beware of the grocery delivery process. Tom Thumb doesn’t seem to care about rectifying the problem. Im appalled at the lack of management involvement and the
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTom Thumb is not what it used to be, Nobody answered my calls in our local store!!!!!
Preferred solution: Something done with how your employees treat customers and answer phone calls when you have a problem!!!!!
User's recommendation: Go elsewhere
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Flower Mound, TexasCustomer Service at Tom Thumb
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer | Wylie, TexasVery disappointed
User's recommendation: Beware of misleading prices
Compaint Store Clerk
On June 13,2022 I Henry Spires entered Tom-Thumb #45 Cottondale, FL.around 8:15am to use the ATM Machine.I asked the clerk for change since she had her drawer already open after she had just finished waiting on a customer she replied I had to buy something. I responded by saying why I couldn't get change the drawer was already open.
She disrespected me by talking really loud. Another clerk was with her and said that she didn't have to give me any change if she didn't want to. I am a Senior Citizen plus a Veteran and I don't feel I should be treated Anyway! The Store Clerk name is Vanessa.
I came back that afternoon around 6:pm another young lady named Jennifer was on duty and I asked her for the Manager number and she asked me what was the problem. I told her and she asked me if I wanted her to call the manager I said please. She called someone but didn't pass the phone to me. She spoke to whoever was on the phone.
The person on the other end told her that she was the manager that was on duty that morning.
She lied. If she had of been a manager why would she tell me to call the manager and tell them the reason why she didn't give me any change because I didn't buy anything.
User's recommendation: Not to buy anything while she is working there because she is very rude.
Tom Thumb is price gouging ... only cares about profit.
User's recommendation: Stay away!
Donations
User's recommendation: MAKE SURE YOU PRESS THAT RED BUTTON . IF YOU DON'T YOU WILL BE CHARGED A DONATION !
Compliment
Ordering online and not accepting my card
File s complaint
- Shopped tom thumbs for decades
- Management
- Bad customer service and no respect
Preferred solution: Get rid of the new manager on 2600 West Michigan Avenue before you lose all of your customers he does not know how to have customer relations
User's recommendation: Stay away from the new manager on 2600 West Michigan Avenue he takes his job way too serious and probably doesn't make $20,000 a freaking year he is a joke
Inform management of pros/cons at Hampton store in Dallas
- Excellent customer service
- Often out of item
User's recommendation: If you live in Bishop Arts the TT store is cleaner then Kroger's in this area
Management
Preferred solution: Get rid of management TEAM
Good vibes!
User's recommendation: Yes.
He is very unprofessional and you will loose customers because of his acts !!!! I will let my family and others know of this disrespect
About
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Tom Thumb is one of the most well-known food and drug retailers in North America. The company was founded in 1948 by J.R. Bost and Bob Cullum. At first the company started as a small grocery store, and later developed into a huge corporation. In 1997 Tom Thumb made first steps in online trading. Today, companys products are available both in usual stores and online. Tom Thumb offers a wide range of products: vegetables, cereals, drinks, meat, fish and many more. The company also provides various discounts and saving programs. Besides the list of products, company's website presents a wide range of healthy living tips and healthy food recipes.
Tom Thumb is ranked 90 out of 536 in Supermarkets and Malls category
USA
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Never received a call to follow up complaint!!!! We shop Cefco when we can.